This policy applies to purchases made from sivageneralmerch.com, operated by SIVA GENERAL MERCHANDISE SDN BHD (202601030972 (1693067-X)). You may contact us at sivageneralmerch@outlook.com. Our business address is 80-02, JALAN SIERRA PERDANA 4/1, TAMAN SIERRA PERDANA, 81750 MASAI, JOHOR.

Returns and Exchanges

Household appliances, electrical spare parts, cookware, and kitchen accessories must be returned unused, clean, complete, and in their original packaging where applicable. Items that have been installed, used, damaged through misuse, altered, washed, or returned incomplete may not be eligible for return or exchange.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from your order, please contact us within 24 hours of receiving the item. Include your order details and clear photos or video of the parcel, product, packaging, labels, accessories, and issue.

Electrical and Appliance Items

Please keep all manuals, accessories, warranty cards where supplied, and packaging until the item has been checked. Do not attempt repair, disassembly, or modification before contacting us, as this may affect return or exchange eligibility.

Refunds

Approved refunds will be processed after the returned item or supporting evidence has been reviewed. Refund timing may depend on the payment provider or bank.

Non-Returnable Cases

Returns may be declined for change of mind after use or installation, missing accessories, damaged packaging caused after delivery, hygiene concerns, incorrect handling, electrical misuse, or normal wear and tear.

Contact

For return, refund, or exchange requests, contact sivageneralmerch@outlook.com.