This policy applies to purchases made from sivageneralmerch.com, operated by SIVA GENERAL MERCHANDISE SDN BHD (202601030972 (1693067-X)). You may contact us at sivageneralmerch@outlook.com. Our business address is 80-02, JALAN SIERRA PERDANA 4/1, TAMAN SIERRA PERDANA, 81750 MASAI, JOHOR.

Use of Website

By using sivageneralmerch.com or placing an order, you agree to these terms and the policies published on this website.

Product Information

We aim to keep product descriptions, prices, images, and availability accurate. Product colours, sizes, packaging, plug type, accessories, and specifications may vary slightly due to supplier updates, screen display differences, or batch differences.

Orders and Payment

Orders are subject to acceptance, stock availability, payment confirmation, and fraud or error checks. We may contact you if order details require clarification.

Prices

Prices are displayed on the website and may be updated from time to time. If a clear pricing or listing error occurs, we may correct it and contact the customer before processing the order.

Safe Use

Customers are responsible for using household appliances, cookware, fans, air conditioners, electrical spare parts, and accessories safely and according to product instructions. Installation, voltage compatibility, maintenance, and user handling may affect product performance and safety.

Limitation

To the extent permitted by law, SIVA GENERAL MERCHANDISE SDN BHD is not responsible for indirect losses caused by misuse, incorrect installation, improper handling, normal wear and tear, or circumstances outside our reasonable control.

Contact

For questions about these terms, contact sivageneralmerch@outlook.com.