This policy applies to purchases made from sivageneralmerch.com, operated by SIVA GENERAL MERCHANDISE SDN BHD (202601030972 (1693067-X)). You may contact us at sivageneralmerch@outlook.com. Our business address is 80-02, JALAN SIERRA PERDANA 4/1, TAMAN SIERRA PERDANA, 81750 MASAI, JOHOR.

Order Processing

Orders are processed after payment confirmation and required order details are received. Processing may be affected by stock availability, public holidays, courier schedules, or incomplete delivery details.

Delivery

Delivery is handled by courier or logistics providers available to the destination. Shipping fees, delivery options, and delivery coverage may vary by product size, parcel weight, and delivery address.

Household Appliance Deliveries

Some household appliances, fans, air conditioners, cookware, and electrical items may require larger or heavier packaging. Delivery charges and courier handling may vary for bulky, fragile, or heavy items.

Address Accuracy

Please ensure your name, phone number, and delivery address are correct before placing an order. Delays caused by incomplete or incorrect addresses are outside our control.

Damaged Parcels

If a parcel arrives visibly damaged, please take photos before opening and contact us within 24 hours at sivageneralmerch@outlook.com.