This policy applies to purchases made from sivageneralmerch.com, operated by SIVA GENERAL MERCHANDISE SDN BHD (202601030972 (1693067-X)). You may contact us at sivageneralmerch@outlook.com. Our business address is 80-02, JALAN SIERRA PERDANA 4/1, TAMAN SIERRA PERDANA, 81750 MASAI, JOHOR.

Information We Collect

We collect information needed to process orders, respond to enquiries, arrange delivery, and provide customer support. This may include your name, contact details, delivery address, order details, and payment confirmation information processed through the website or payment provider.

How We Use Information

We use customer information to fulfil orders, communicate about purchases, handle returns or exchanges, improve our service, and meet legal or accounting requirements.

Sharing of Information

We only share information where needed with service providers such as payment processors, delivery providers, website hosting, or where required by law. We do not sell customer personal information.

Retention and Security

We keep order and customer records only as long as needed for business, legal, tax, and support purposes. Reasonable safeguards are used to protect personal information.

Customer Requests

For access, correction, or privacy-related requests, please contact us at sivageneralmerch@outlook.com.